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International Dealers

HeadyHelmets.co.uk - Online
0333 577 3328
United Kingdom

Biker Avenue
+52 55 5941 4523
Mexico

Exchange and return

To know about Exchange Refund Policy click here.

Shipping Policy

Most of the helmets we sell will ship quickly and be at your door fast. We operate two distribution centers, one in the USA and one in India. Additionally, we work closely with our fulfilment partners in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.

Helmets will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 25-72 Hours". These products will typically ship same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.

While we will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock in every location at all times. In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.

Some items will be marked "Available - expect 3-5 business days lead time prior to shipment". These items cannot ship same day and require lead time prior to shipment. If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped!

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

Fast Standard Shipping

Delivery typically in one to five business days.

Three Day

Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive on Monday of the following week.

Second Day

Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday.

Next Day

Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.

Shipping Changes

Shipping changes after the order shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit)

Order Cancellation

Once an order has been placed, it is final and cannot be cancelled. Quin will work with you to offer an exchange in model or size only as long as stocks permit.

International Shipping Terms & Conditions

Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.

International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.

When "Fast International Shipping" method is selected, orders will be shipped by a carrier of our choice (USPS, DHL, or UPS). Typical transit time will be 3-5 business days.

Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our site. If you are visiting the US we can ship any product to your hotel or any UPS store for pickup.

Full Terms and Conditions for International Shipping

FAQ

Full charge is achieved after approximately 2 hours of charge time. The battery can last up to 60 hours on standyby, and up to 6 hours if used non-stop at maximum capacity (music on loud volume).

Quin Helmets are ever-evolving through updates in the Arc Chip firmware as well as the QUIN Ride App. Updates to the Arc Chip in your helmet will be made available for download through the Quin website (www.quin.design) and run through the micro-USB charging port on the helmet. Updates through the QUIN Ride App (iOS and Android) will be made available through the App/Play store.

The free QUIN Ride App is available for iOS and Android.

Quin Helmets feature a custom bluetooth communication system, which has been designed to be as open of a system as possible ensuring that users can pair it with any compatible device (including 3rd party devices and intercom systems) or app in addition to the designated QUIN Ride App.

Using the Voice Command feature, you may easily place a call to another rider and communicate through two Quin helmets or a Quin helmet and another device. Quin Helmets do not feature their own intercom protocol (YET!), but are compatible with many 3rd party systems. All future intercom capabilities will be made available through device firmware upgrades and/or App updates.

By designing the integrated technology and helmets simultaneously, Quin has been able to achieve a first-of-its-kind experience. Interior and exterior noise is reduced by pre-integrating the technology, ensuring that wires, speakers, microphones, as well as the control panel do not create unwanted gaps or additional bulk. This also ensures that the safety, fit and comfort of the helmet is uncompromised by user-error or add-ons. The result is an industry-leading experience for audio quality. Additionally, this seamless integration plays an important part in the quality of the IntelliQuin Crash Detection and other features.

The Quin Arc Chip meets or exceeds IP67 - Submerged at 1 meter for up to 30 minutes. Normal helmet usage with exposure to some moisture (sweat) is expected. The technology is designed to be protected by the helmet from exposure to water/rain.

NO. The IntelliQuin system relies on a complex algorithm to detect crashes. The system is designed to act automatically only in worst-case senarios when the detection systemindicates the rider has likely experienced a concussive or incapacitating event. Among other factors, the helmet must experience peak g-force of 70 g’s, which is more than a medium impact typically will produce.

YES. This is an important feature of Quin Helmets. You can manually trigger the SOS Beacon to share your LIVE LOCATION with emergency contacts at any time by triple-clicking the call button.

Sizing Guide

EXPERT SUPPORT

Did you know that up to 80% of riders choose a helmet size that is wrong for them (even when trying them on in person)? Before you purchase your helmet, get in touch with our team of experts to help determine your head shape, size and fit requirements. We're on standby to support your choice of helmet. Get in touch on chat or at fit@quin.design.

BOOK A VIDEO SESSION NOW

Schedule a 15 minute live video session with a Quin helmet expert to get guidance to frequently asked questions:

  • How do I measure my head at home?
  • How do I figure out my head shape?
  • What's the difference in the fit between each Quin helmet model?
  • Which motorcycle helmet model is right for my head?
  • Once the helmet arrives, how do I know if it's the right size or if I need a size exchange?
  • How does the Bluetooth motorcycle helmet communications system work?
  • How does the smart safety system work?

Get answers to your questions immediately and schedule your live session with a Quin expert now

SCHEDULE A VIDEO SESSION NOW.


SHAPE

Determining your head shape will help you choose a size that will fit comfortably. There are three primary helmet shapes:

Long Oval - this shape is much longer front to back than it is wide from side to side.

Intermediate Oval - this shape is slightly longer front to back than it is wide from side to side. It is the most common shape, especially among American helmet brands. This is also the most common head shape in North America.

Round Oval - this shape is almost equal front to back as it is side to side.

Understanding your head shape helps you ensure you choose a helmet that will provide you enough space and flexibility. Quin Helmets come in two shapes - intermediate oval and round oval. See the chart at the end of this page.


FIT

Quin Helmets are designed for a safe, snug fit and run small in comparison with many other brands. Every Quin Helmet also comes with additional padding that helps you customize your fit. If you are between sizes, choose the size larger rather than the size smaller. The additional padding will help provide a good fit, while ensuring the helmet is not too small for you. The Quin team will be more than happy to assist you with sizing and can provide you a detailed size recommendation and fit comparison. For expert sizing support, please reach out at fit@quin.design.

HELMET SNAPSHOT

Special Discount

Quin Design proudly proudly offers 10% off all purchases for all Active Duty Service Members, Retirees, Veterans, Military Spouses, Military Family Members, as well as 10%* off for First Responders and Healthcare Workers and active Police, Fire, Nurses, Doctors, and EMT customers. You can use your discount while shopping on quin.design by verifying your eligibility with ID.me. This discount cannot be combined with other promotional codes, sitewide promotions, or any gift card purchases.

Just choose Military and First Responder Discount at checkout. Quin Design also offers a 20% discount to all MSF Rider Coaches who are able to provide a valid MSF ID. To get the discount code, please email hello@quin.design with a copy of your ID. We will provide you with a discount code for your exclusive use as well as a 10% discount code that you may pass on to your students. MSF exclusive codes are restricted to 2 purchases per year per Rider Coach.

Verify with ID

FAQ

ID.me powers discounts and special offers for the Active Duty, Retirees, Veterans, Military Spouses, Military Family Members, as well as First Responders including active Police, Fire, Nurses, Doctors, and EMT customers.

ID.me does not currently support verification for Rider Coaches. However, Quin Design is working towards making this possible not just for shopping on quin.design but more widely for any online or offline retailer selling to Rider Coaches. Stay tuned.

Once your credential is verified, you will immediately receive your offer. You are also now able to visit the ID.me Marketplace where you can login to find discounts and offers specially curated for you.

No, this program is only for eligible members. ID.me’s identity platform can detect fraudulent use across accounts and reserves the right to revoke access/membership from anyone abusing the terms of usage.

No, you may receive a message inviting you to opt in to relevant communications, but you are not required or automatically signed up for these newsletters. You will receive a single confirmation email that requires action to confirm your account set-up, but that is only to complete the account set-up process. For more information on ID.me's Privacy Policy, click here.

To learn more about the offers and benefits of ID.me, or for company information, please visit ID.me, our FAQ page, or our About page.

ID.me is standing by to assist you with account verification 24 hours a day. For assistance visit https://help.id.me/hc/en-us or you can call 844-729-4343 or email help@id.me.

Ride Now Pay later

We’ve partnered with Klarna to provide you with an easy pay-in-4 option at checkout, so you can get the gear you need and get out riding.

At checkout, select “4 interest-free installments” to split your purchase into four payments. These payments will be charged every two weeks, beginning from the time your order is confirmed (usually the shipping date). No bills will be sent - you can simply sit back and start planning your next adventure.

Payments are collected bi-weekly from the debit or credit card you provided at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://App.Klarna.Com/Login.

There are no interest charges to pay with “4 interest-free installments”, and no fees when you follow your automatic payment schedule.

A Late Fee of up to $7 may be charged if an automatic payment cannot be collected. Please refer to the Klarna Terms Of Service for more information. Klarna Terms Of Service.

.

When you pay with “4 interest-free installments,” Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

You can reach Klarna anytime at or by downloading the Klarna App for 24/7 chat.

Klarna Terms Of Service

Contact US

Have a question about Quin helmets or technology? Get in touch here or over email at info@quin.design. Our team typically responds within 48 hours.

Contact us

Email us: hello@quin.design

Phone us: 214-855-8785

Address: 1729 Irving Blvd Suite # 103, Dallas, TX 75207

International Dealers

HeadyHelmets.co.uk - Online
0333 577 3328
United Kingdom

Biker Avenue
+52 55 5941 4523
Mexico

Return Process

To know about Exchange Refund Policy click here.

Most of the helmets we sell will ship quickly and be at your door fast. We operate two distribution centers, one in the USA and one in India. Additionally, we work closely with our fulfilment partners in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.

Helmets will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 25-72 Hours". These products will typically ship same or next business day. The earlier in the day the order is placed, the better the chance it will ship that day.

While we will do our best to ship from the distribution center closest to you, naturally not all items will always be in stock in every location at all times. In some cases we will split the order and ship each package out to you individually and in other cases we may need to consolidate the items in one location to ship out as one package. We utilize our best judgment in an attempt to get the products to you as quickly as possible.

Some items will be marked "Available - expect 3-5 business days lead time prior to shipment". These items cannot ship same day and require lead time prior to shipment. If you select an expedited shipping method, please note that this will not reduce the lead time before the order is shipped!

A shipping confirmation email including carrier specific tracking information will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.

Shipping Method Explanation

Business days are Monday-Friday; Holidays, Saturday and Sunday are not included in shipping days.

Fast Standard Shipping

Delivery typically in one to five business days.

Three Day

Delivery by the end of the third business day after an order has shipped. For example, if an order is placed Tuesday night and is processed/shipped on Wednesday, it would arrive on Monday of the following week.

Second Day

Delivery by the end of the second business day after an order has shipped. For example, if an order is shipped out on Monday, it will arrive on Wednesday. If the order is placed Monday night and ships out on Tuesday, it will arrive on Thursday.

Next Day

Delivery the next business day after an order has shipped. An order that ships out on Thursday with Next-Day delivery would be delivered on Friday. An order shipping out on Friday with Next Day delivery would arrive on Monday.

Shipping Changes

Shipping changes after the order shipped, such as intercepts, address change, and will call pick-up may be subject to a $10 Service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit)

Order Cancellation

Once an order has been placed, it is final and cannot be cancelled. Quin will work with you to offer an exchange in model or size only as long as stocks permit.

International Shipping Terms & Conditions

Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a "gift" or with altered prices.

International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.

When "Fast International Shipping" method is selected, orders will be shipped by a carrier of our choice (USPS, DHL, or UPS). Typical transit time will be 3-5 business days.

Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our site. If you are visiting the US we can ship any product to your hotel or any UPS store for pickup.

Full Terms and Conditions for International Shipping

Full charge is achieved after approximately 2 hours of charge time. The battery can last up to 60 hours on standyby, and up to 6 hours if used non-stop at maximum capacity (music on loud volume).

Quin Helmets are ever-evolving through updates in the Arc Chip firmware as well as the QUIN Ride App. Updates to the Arc Chip in your helmet will be made available for download through the Quin website (www.quin.design) and run through the micro-USB charging port on the helmet. Updates through the QUIN Ride App (iOS and Android) will be made available through the App/Play store.

The free QUIN Ride App is available for iOS and Android.

Quin Helmets feature a custom bluetooth communication system, which has been designed to be as open of a system as possible ensuring that users can pair it with any compatible device (including 3rd party devices and intercom systems) or app in addition to the designated QUIN Ride App.

Using the Voice Command feature, you may easily place a call to another rider and communicate through two Quin helmets or a Quin helmet and another device. Quin Helmets do not feature their own intercom protocol (YET!), but are compatible with many 3rd party systems. All future intercom capabilities will be made available through device firmware upgrades and/or App updates.

By designing the integrated technology and helmets simultaneously, Quin has been able to achieve a first-of-its-kind experience. Interior and exterior noise is reduced by pre-integrating the technology, ensuring that wires, speakers, microphones, as well as the control panel do not create unwanted gaps or additional bulk. This also ensures that the safety, fit and comfort of the helmet is uncompromised by user-error or add-ons. The result is an industry-leading experience for audio quality. Additionally, this seamless integration plays an important part in the quality of the IntelliQuin Crash Detection and other features.

The Quin Arc Chip meets or exceeds IP67 - Submerged at 1 meter for up to 30 minutes. Normal helmet usage with exposure to some moisture (sweat) is expected. The technology is designed to be protected by the helmet from exposure to water/rain.

NO. The IntelliQuin system relies on a complex algorithm to detect crashes. The system is designed to act automatically only in worst-case senarios when the detection systemindicates the rider has likely experienced a concussive or incapacitating event. Among other factors, the helmet must experience peak g-force of 70 g’s, which is more than a medium impact typically will produce.

YES. This is an important feature of Quin Helmets. You can manually trigger the SOS Beacon to share your LIVE LOCATION with emergency contacts at any time by triple-clicking the call button.

EXPERT SUPPORT

Did you know that up to 80% of riders choose a helmet size that is wrong for them (even when trying them on in person)? Before you purchase your helmet, get in touch with our team of experts to help determine your head shape, size and fit requirements. We're on standby to support your choice of helmet. Get in touch on chat or at fit@quin.design.

BOOK A VIDEO SESSION NOW

Schedule a 15 minute live video session with a Quin helmet expert to get guidance to frequently asked questions:

  • How do I measure my head at home?
  • How do I figure out my head shape?
  • What's the difference in the fit between each Quin helmet model?
  • Which motorcycle helmet model is right for my head?
  • Once the helmet arrives, how do I know if it's the right size or if I need a size exchange?
  • How does the Bluetooth motorcycle helmet communications system work?
  • How does the smart safety system work?

Get answers to your questions immediately and schedule your live session with a Quin expert now

SCHEDULE A VIDEO SESSION NOW.

SHAPE

Determining your head shape will help you choose a size that will fit comfortably. There are three primary helmet shapes:

Long Oval - this shape is much longer front to back than it is wide from side to side.

Intermediate Oval - this shape is slightly longer front to back than it is wide from side to side. It is the most common shape, especially among American helmet brands. This is also the most common head shape in North America.

Round Oval - this shape is almost equal front to back as it is side to side.

Understanding your head shape helps you ensure you choose a helmet that will provide you enough space and flexibility. Quin Helmets come in two shapes - intermediate oval and round oval. See the chart at the end of this page.

FIT

Quin Helmets are designed for a safe, snug fit and run small in comparison with many other brands. Every Quin Helmet also comes with additional padding that helps you customize your fit. If you are between sizes, choose the size larger rather than the size smaller. The additional padding will help provide a good fit, while ensuring the helmet is not too small for you. The Quin team will be more than happy to assist you with sizing and can provide you a detailed size recommendation and fit comparison. For expert sizing support, please reach out at fit@quin.design.

Special Discount

Quin Design proudly proudly offers 10% off all purchases for all Active Duty Service Members, Retirees, Veterans, Military Spouses, Military Family Members, as well as 10%* off for First Responders and Healthcare Workers and active Police, Fire, Nurses, Doctors, and EMT customers. You can use your discount while shopping on quin.design by verifying your eligibility with ID.me. This discount cannot be combined with other promotional codes, sitewide promotions, or any gift card purchases. Just choose Military and First Responder Discount at checkout. Quin Design also offers a 20% discount to all MSF Rider Coaches who are able to provide a valid MSF ID. To get the discount code, please email hello@quin.design with a copy of your ID. We will provide you with a discount code for your exclusive use as well as a 10% discount code that you may pass on to your students. MSF exclusive codes are restricted to 2 purchases per year per Rider Coach.

Verify with ID

FAQ

ID.me powers discounts and special offers for the Active Duty, Retirees, Veterans, Military Spouses, Military Family Members, as well as First Responders including active Police, Fire, Nurses, Doctors, and EMT customers.

At checkout, select “4 interest-free installments” to split your purchase into four payments. These payments will be charged every two weeks, beginning from the time your order is confirmed (usually the shipping date). No bills will be sent - you can simply sit back and start planning your next adventure.

Payments are collected bi-weekly from the debit or credit card you provided at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://App.Klarna.Com/Login.

There are no interest charges to pay with “4 interest-free installments”, and no fees when you follow your automatic payment schedule.

A Late Fee of up to $7 may be charged if an automatic payment cannot be collected. Please refer to the Klarna Terms Of Service for more information. Klarna Terms Of Service.

When you pay with “4 interest-free installments,” Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

You can reach Klarna anytime at or by downloading the Klarna App for 24/7 chat.

Klarna Terms Of Service

Ride Now Pay later

We’ve partnered with Klarna to provide you with an easy pay-in-4 option at checkout, so you can get the gear you need and get out riding.

At checkout, select “4 interest-free installments” to split your purchase into four payments. These payments will be charged every two weeks, beginning from the time your order is confirmed (usually the shipping date). No bills will be sent - you can simply sit back and start planning your next adventure.

Payments are collected bi-weekly from the debit or credit card you provided at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://App.Klarna.Com/Login.

There are no interest charges to pay with “4 interest-free installments”, and no fees when you follow your automatic payment schedule.

A Late Fee of up to $7 may be charged if an automatic payment cannot be collected. Please refer to the Klarna Terms Of Service for more information. Klarna Terms Of Service.

When you pay with “4 interest-free installments,” Klarna may perform a soft credit check. This type of check will not impact your credit score or show up as a hard inquiry on your credit report.

You can reach Klarna anytime at or by downloading the Klarna App for 24/7 chat.

Klarna Terms Of Service

Have a question about Quin helmets or technology? Get in touch here or over email at info@quin.design. Our team typically responds within 48 hours.

Contact us

Email us: hello@quin.design
Phone us: 214-855-8785
Address: 1729 Irving Blvd Suite # 103, Dallas, TX 75207